1. To accommodate the travel needs of pet owners, certain airlines at Hongqiao Airport provide pet transportation services. Pet transportation must comply with airline regulations, and prior application with appropriate documentation, such as an application form and quarantine certificate, is required. Please check with your airline for specific requirements before booking your ticket.
2. Pets are not permitted inside the terminals at Hongqiao Airport, except for guide dogs, service dogs, and checked pets. Approved Pets must be kept in a pet carrier within the terminal (except for service dogs as specified by national laws and regulations).
3. Passengers traveling with pets must have their pet carrier securely wrapped at the terminal's baggage wrapping station before proceeding to the pet check-in counter. The specific wrapping requirements depend on the airline.
Pet Lounge
Service location: East side of Check-in Island E, Terminal 2
Service hours: 08:00-20:00
Service offerings:
A dedicated waiting area for passengers traveling with pets. The Pet Lounge is divided into four functional zones: Front Desk, Rest Area, Dog Activity Zone, and Cat Lounge,with separate areas for dogs and cats. The lounge provides a range of complimentary amenities, including disposable water bowls, cat litter, pet treats, and calming sprays, to meet the personalized travel needs of passengers with pets.
Front Desk
Rest Area
Dog Activity Zone
Cat Lounge
Facility overview:
The Pet Lounge is fully equipped with pet storage lockers, pet play facilities, grooming basins, rest seats, and charging points. The entire lounge is equipped with a fresh air purification system and security monitoring system. Regular disinfection and daily cleaning are carried out to maintain a safe, clean, and comfortable environment.
Pet Storage Lockers
Grooming Basin
Pet Supplies
Entry guidelines:
1. Passengers entering the Pet Lounge must present valid documents, including a boarding pass, quarantine certificate, and pet vaccination certificate. Passengers must cooperate with staff members for information registration and pet carrier inspection, and sign the Pet Lounge Safety Commitment Form on site.
2. Each passenger is allowed to bring only one pet into the Pet Lounge. Pets must remain inside an airline-approved pet carrier at all times. Unauthorized opening of the carrier or allowing pets to roam freely is strictly prohibited. Pet owners are fully responsible for the supervision and care of their pets.
3. Passengers using the Pet Lounge should monitor their flight status independently. Staff members will not provide flight updates or reminders.
