1. Safeguard rights and interests legitimately and legally
Passengers shall safeguard their rights and interests legitimately and legally when flights are delayed. Some passengers, on strike, occupying the aircraft, destroying airport facilities, assaulting the staff and other aggressive behavior when flight delay, have violated “Regulations on Civil Aviation Security of the People’s Republic of China” and “Law of the People’s Republic of China on Penalties for Administration of Public Security”, the Public Security Department will take it seriously.
2. Dial-a-cheat confidential hotline
If passengers are unsatisfied with the service, they can complain to the airlines, airport or Civil Aviation Administration of China Consumer Affairs Center. Complainants can complain in written form, or e-mail or by telephone. They will need to supply their name and information as well as the facts and information about what they are complaining about.
Civil Aviation Administration of China Consumer Affairs Center:
Tel & fax: 010-64287798
Address: No.24, Beilijia, Xibahe, Chaoyang district, Beijing.