Shanghai Hongqiao Important Notices
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Special Service

  • Mothers can use mother-and-infant rooms as a private space to change diapers or nurse children. 

    Locations: All waiting halls of Pudong T1 and T2 terminals

    Service Hours: Dependents on flight times

  • Unaccompanied elderly above 70 years old, pregnant women and persons with disabilities can have access to wheelchairs or baby strollers free of charge. They can also receive priority check-in, frontier inspection, security inspection and boarding privileges.

    Service Hotline: +86(21) 96990

    Service Hours: 24h

    Location: Inquiry Counter between Gate 24-25 in the Departures Hall

    Service Hotline: +86(21) 68340069

    Service Hours: 06:00-24:00

    Location: Inquiry Counter between Gate 26-27 in the Departures Hall

    Service Hotline: +86(21) 68340070

    Service Hours: 09:00-19:00

    Location: Inquiry Counter between Gate 22-23 in the Departures Hall

    Service Hotline: +86(21) 68340081

    Service Hours: 09:00-19:00

    Location: Reception Area in the International, HK-Macao-Taiwan Arrivals Hall

    Service Hotline: +86(21) 68340129

    Service Hours: 06:00-24:00