Shanghai Hongqiao Important Notices

PVG implements new baggage rules

2017-09-01

New restrictions on carry-on luggage by the Civil Aviation Administration of China (CAAC) came into force at Shanghai Pudong International Airport (PVG) on Sept 1.

According to the new rules, carry-on luggage exceeding 115cm in combined length, width and height will be prohibited from being carried on board. Bags that do not meet the size and weight restrictions now need to be checked in.

PVG has added bulletin boards in the Domestic and International/Hong Kong, Macao, Taiwan departure areas in its two terminals to notify passengers about the new regulations. The airport also arranged staff to help check passengers’ bags in at the entrance areas of the terminals.

PVG would like to remind passengers to check in their luggage as early as possible, in order to avoid unnecessary delays.

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Lost & Found

  • Services: Lost property registration, enquiry, and retrieval services in the terminal.

    Hours: 06:00-23:00

    Location: Between Gate 8 and 9 in the reception area of Arrivals Hall

    Tel: +86-021-68340096; +86-021-68340417

    E-mail: lostandfound@shairport.com

    Procedure:

    1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

    2. Owners of lost property can also entrust others to claim lost articles. The person entrusted is required to show an owner entrustment form including names of the lost property and the person entrusted, together with copies of the owners’ valid documents, and their own valid documents and copies. The valid documents referto ID card, passport, military officers’ card and soldiers’ card.

  • The service is unavailable at  Pudong T2 Terminal.