Shanghai Pudong Important Notices

PVG implements new baggage rules

2017-09-01

New restrictions on carry-on luggage by the Civil Aviation Administration of China (CAAC) came into force at Shanghai Pudong International Airport (PVG) on Sept 1.

According to the new rules, carry-on luggage exceeding 115cm in combined length, width and height will be prohibited from being carried on board. Bags that do not meet the size and weight restrictions now need to be checked in.

PVG has added bulletin boards in the Domestic and International/Hong Kong, Macao, Taiwan departure areas in its two terminals to notify passengers about the new regulations. The airport also arranged staff to help check passengers’ bags in at the entrance areas of the terminals.

PVG would like to remind passengers to check in their luggage as early as possible, in order to avoid unnecessary delays.

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Lost & Found

  • Services: Lost property registration, storage, and claim services for items lost in the terminal. Lost and Found's staff will make every effort to help passengers search their lost items and inform the owners as soon as possible.

    Location: In the passageway west to the reception area of Arrivals Hall

    Procedure:

    1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

    2. Owners of lost property can also entrust others to claim lost articles. The person entrusted need to show an owner entrustment form, and the owners’ valid documents or copies.

    3. After verification by the staff, passengers shall file a registration form for lost items.

  • Services: Lost property registration, storage, and claim services for items lost in the terminal. Lost and Found's staff will make every effort to help passengers search their lost items and inform the owners as soon as possible.

    Location: Arrivals Hall

    Hours: 08:00-21:30

    Tel: +86-021-22381086

    Location: Island E of Hongqiao Traffic Hub East Center

    Hours: 07:00-20:30

    Tel: +86-021-34661633

    Procedure:

    1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

    2. Owners of lost property can also entrust others to claim lost articles. The person entrusted need to show an owner entrustment form, and the owners’ valid documents or copies.

    3. After verification by the staff, passengers shall file a registration form for lost items.